Technical Support

  • We are receiving an "Unhandled Exception" error (Console 8).

  • We are receiving a "Failed to initiate the Console Pre-Loader. Please contact Customer Services" error (Console 8).

  • We are receiving an "Exam Failed to Complete Successfully" error (Console 8).

  • We are receiving errors when trying to download or apply updates (Console 8).

  • The in-exam documents or other content required to complete the exam are not present/visible (Console 8).

  • We are receiving "A communications error has occurred" (Console 8).

  • We do not have Administrative Rights (all delivery systems).

  • Our browser/exam is saying that Active X is not installed (Online Exams for Windows only).

  • Our exam is freezing (all delivery systems).

  • We are receiving an error condition related to the "Windows Installer" and cannot launch the exam.

  • Our Outlook profile has not been configured correctly or we are having other issues related the administration of the Outlook exam (all version years, Console 8).